How can we help?
We aim to reply within two working days. English or Dutch is fine.
Restore a purchase
In the app, go to Settings and tap Restore purchases. Use the same Apple ID you bought with.
Cancel Speaker yearly
Open the Settings app on your iPhone, tap your name, then Subscriptions, then Melowy. The Talk Pass never renews, so there is nothing to cancel.
Ask for a refund
Apple handles payments and refunds. Go to reportaproblem.apple.com and choose your Melowy purchase.
Delete your data
In the app, go to Settings and tap Delete all my data. Or email us and we do it for you. More in the privacy policy.
The app cannot hear or see me
Open the Settings app, scroll to Melowy and switch on Microphone and Camera. Then try again in a quiet, well-lit spot.
The feedback seems wrong
Feedback is automatic and can make mistakes. Email us the time of the take and what looked off. It helps us make Melowy better.
For a faster answer
To help us help you faster, add your iPhone model, your iOS version and a short description of what happened. Please do not send passwords or payment details by email.
Read more: Privacy Policy · Terms of Use