Privacy Policy
Draft, pending lawyer review. Melowy is not released yet. This policy describes how the app is being built and will be checked by a lawyer before launch. Parts marked to confirm may still change.
The short version
- Your video stays on your phone. It is never uploaded.
- Your audio is sent to a speech-to-text provider to turn it into text, and deleted after transcription.
- Your text is checked by an AI provider to find the structure of your talk and write your feedback. The AI does not write your talk.
- We never sell your data and we do not use it for advertising.
- You can delete all your data from inside the app, at any time.
- This website uses no cookies and no trackers.
1. Who we are
Melowy is made and published by Sam Knaepen, a sole proprietorship (eenmanszaak) registered in Belgium. Company number and address: to confirm before launch. For this policy, we are the "controller" of your personal data under the EU General Data Protection Regulation (GDPR).
Contact: hello@melowy.app. Write to this address for any privacy question or request.
2. What Melowy does
Melowy is an iPhone app that helps you prepare a talk. You paste your talk, the app puts your own sentences in a proven order, and you film your opening to get feedback on pace, pauses and unclear words. To do this, some data has to leave your phone. This policy explains exactly which data, why, and for how long.
3. What we process, and why
Video of your takes
Your video is recorded and kept on your phone only. It is never uploaded to us or anyone else. Some analysis of your face and voice (for example whether you smiled, or how lively your voice sounded) runs on your phone. Only the results, such as "smiled at 0:04", may be sent along with your transcript so the feedback can mention them. We never send face images, we do not create face templates, and we never use this to identify you.
Audio of your takes
To measure your pace, pauses and unclear words, the audio of a take is sent to a speech-to-text provider. It returns the words with their timing. The audio is deleted after transcription. We do not keep recordings on our servers. How long the provider may hold audio for processing: to confirm.
Your talk and transcripts
The text of your talk and the transcript of your takes are sent to an AI provider. It finds the structure of your talk and writes your feedback. It does not write or rewrite your talk. Your talk and transcripts are saved on your phone. Our server passes them on for the check and does not keep them afterwards to confirm. Our providers may not use your content to train their models to confirm per provider.
App ID and usage counts
You do not need an account. The app creates an anonymous ID so our server can count how many analyses you use each day. We use this to keep the service fair and costs under control. We also use Apple's DeviceCheck, which lets us see whether a device already used the free version, without learning who you are.
Purchases
Apple handles all payments. We never see your card or bank details. We receive from Apple, through our purchase provider, whether you have a Talk Pass or Speaker yearly and when it ends.
Product analytics
To improve the app, we may count anonymous events such as "finished onboarding" or "filmed take 2", with scores. These events never contain your audio, video or the text of your talk. We ask for your permission before we collect them to confirm, and you can switch them off.
Emails you send us
If you email hello@melowy.app, we use your email address and message to answer you. If you ask to hear about the launch, we use your email address only to send you that one message, and then delete it unless you ask us to keep it.
This website
melowy.app uses no cookies, no analytics and no trackers. Fonts and images are served from our own site. Our host, Cloudflare, processes technical data such as your IP address to deliver the site and protect it from attacks.
4. Legal basis
- Contract: processing your audio, talk and transcripts is needed to give you the feature you ask for. Handling purchases is needed to give you what you paid for.
- Legitimate interest: anonymous usage counts and DeviceCheck to prevent abuse and keep costs under control; server logs to keep the service secure; answering your emails.
- Consent: product analytics and the launch email. You can withdraw consent at any time.
5. Who we share data with
We only share data with service providers that help us run Melowy. They may only use it to provide their service to us, under a data processing agreement. The providers below are the ones we plan to use to confirm before launch.
| Provider | What for | Data | Where |
|---|---|---|---|
| Apple | App Store, payments, DeviceCheck | Purchase status, device check | EU and USA |
| Deepgram | Speech-to-text | Audio of your takes | USA to confirm |
| Anthropic | AI check of structure and feedback | Talk text, transcripts, on-phone results | USA |
| Supabase | Our server | Anonymous ID, usage counts | EU to confirm |
| RevenueCat | Purchase handling | Anonymous ID, purchase status | USA |
| PostHog | Product analytics, only with permission | Anonymous events | EU to confirm |
| Cloudflare | Website hosting, email forwarding | IP address, emails to hello@melowy.app | EU and USA |
| Google (Gmail) | Our support inbox | Emails you send us | EU and USA |
We never sell your personal data, and we never share it for advertising.
6. Data outside the EU
Some providers are based in the USA. When data leaves the European Economic Area, we rely on the EU-US Data Privacy Framework where the provider is certified, or on the European Commission's Standard Contractual Clauses.
7. How long we keep data
- Video: only on your phone, until you delete it or the app.
- Audio: deleted after transcription.
- Talk text and transcripts: on your phone, until you delete them or the app.
- Usage counts linked to your anonymous ID: up to 12 months after your last use to confirm.
- Support emails: as long as needed to help you, and at most 2 years.
- Launch email list: until we send the launch message.
8. Delete your data
In the app, go to Settings and tap Delete all my data. This removes your talks, transcripts and videos from your phone and deletes the data linked to your anonymous ID on our server. You can also email hello@melowy.app and we will do it for you. Deleting the app also removes everything stored on your phone.
9. Your rights
Under the GDPR you have the right to access your data, correct it, delete it, receive it in a portable format, object to processing based on legitimate interest, restrict processing, and withdraw consent at any time. Email hello@melowy.app. We answer within one month.
You can also complain to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) at dataprotectionauthority.be, or to the authority in your own EU country.
10. No emotion labels
Melowy gives feedback on behaviour you can change, like pace, pauses and clarity. It does not try to detect or label your emotions, and it does not judge how confident or anxious you are.
11. Age
Melowy is for people aged 16 and over. We do not knowingly collect data from children under 16. If you think a child has used the app, contact us and we will delete the data.
12. Security
Data is sent over encrypted connections. We keep as little as possible on our servers, limit who can access it, and use providers with strong security practices.
13. Changes
If we change this policy, we update the date at the top. If a change matters for you, we tell you in the app before it takes effect.